Support
How can we help?
Contact us
Email company@lovelaceloom.com and we will read it. Include your device model, operating-system version, ToText version and build, and the approximate time of the issue so we can find what happened. For a connection issue, also name the ChatGPT or Codex interface you used. Never send passwords, access tokens or API keys. Please do not send a recording or transcript unless we ask for the content.
Two ways to reach us from the app
Open Settings → Help & feedback. Choose Get help by email when you need an answer. It opens an editable draft in your own mail app with the ToText version and basic device details; nothing leaves your phone until you press Send, and we reply to the address you send from.
Send feedback without contact details sends the comment, selected topic, ToText version, device model and iOS version, but the app does not request or attach your name or email address. We read it, but there is no reply address, so we cannot reply. Do not type personal or sensitive information there. See the Privacy Policy for full details.
Frequently asked questions
How do I create a transcript?
Tap the red record button on the home screen and start talking, or import an existing audio file. On first use you'll be asked to agree to AI processing. When you stop, ToText transcribes and summarizes automatically. Editing the transcript afterwards makes your version the master copy, in place of the speaker-labelled one and its tappable timestamps.
Is my data private?
Ordinary app use requires no account or sign-in. Audio and text are sent securely to our processing providers for the short processing steps needed to produce the result, then removed under the retention windows in our Privacy Policy. Your finished library is stored on your device and, when enabled, in your own iCloud.
If you enable the optional ChatGPT or Codex connection, a separate account and sign-in profile are created and eligible completed recording text is copied to our cloud library until you request deletion. It does not share new audio. Auth0 handles sign-in; OpenAI receives the content you request in the host. See the optional connection privacy details before sharing.
How does ToText connect to ChatGPT or Codex?
If your installed version offers Settings → ChatGPT, open it, read and accept the sharing consent, and sign in with Apple. Add ToText in a supported ChatGPT or Codex host and use the same Apple account. The connection shares eligible completed recording details, summaries, transcripts and tasks, not audio. Availability depends on your app version and the host; ToText is not necessarily available in every interface.
Sharing runs automatically while ToText is open and connected to the network. Keep the app open until the sharing status is up to date after a new recording finishes processing or after an edit. There is no promise of immediate, offline or always-running background delivery. The shared count refers to the cloud library, not every item in your local library. Edits requested in the host return to your phone on its next successful sync. See ToText in ChatGPT and Codex for the supported actions and limits.
If a host connects to the wrong remembered account, use its account-management controls to disconnect that host connection and sign in with the intended account. Disconnecting only in the host does not delete the ToText cloud copy or your phone recordings. Do not delete your recordings to switch accounts. If the sign-in screen still reuses the wrong account, contact us with your app version, host, approximate time and the error shown; do not send your sign-in secrets or library content.
How do I manage or cancel my subscription?
In the app, open Settings → Manage plan, then tap Manage or cancel subscription to open Apple's subscription screen. You can also go to the iOS Settings app → your Apple Account → Subscriptions. Subscriptions are billed through your Apple Account and renew automatically until you cancel - cancel at least 24 hours before the renewal date.
How do I get a refund?
Purchases and refunds are handled by Apple, not by us. To request a refund, go to reportaproblem.apple.com, sign in with the Apple ID that made the purchase, and choose the ToText charge. Apple processes the payment, so the refund decision is Apple's - but that does not affect any rights you have under the consumer-protection laws of the country you live in.
How do I delete my data?
Open Settings → Delete all my data. The app removes local recordings, transcripts and summaries, attempts to clear its iCloud content, and requests deletion of eligible server data held under your anonymous device ID. It reports cleanup failures it detects and retries eligible pending work; in some edge cases iCloud content may survive without being flagged. Content on another device may also survive and sync back. You can uninstall the app and remove the ToText folder from iCloud Drive in the Files app to remove those copies.
If you enabled the optional connection, also use Settings → ChatGPT → Disconnect and delete. This removes shared-library access and requests deletion of its cloud content without deleting your phone recordings. The Delete all my data flow can request connection deletion too; expired sign-in may require separate Apple verification. Content cleanup is asynchronous, and deletion of the separate Auth0 sign-in profile can fail even after library access is removed. Keep pending deletion requests and retry, or contact us about a remaining profile or deletion request. Signing out, uninstalling, or disconnecting only in ChatGPT or Codex does not delete the cloud copy. Content already returned to OpenAI must be managed in those conversations separately.
Current-month quota and daily rate-limit counters are retained to prevent allowance resets. Daily counters stop being used within two days. Monthly counter expiry depends on the metering rollout; legacy device counters may still lack automatic expiry. Temporary processing copies, database recovery backups, connection logs and other records follow their separate retention schedules. See Privacy Policy for those limits and deletion options.
Which languages are supported?
ToText transcribes audio in 60 supported spoken languages. Interface languages and AI-generated output languages are supported separately, so those lists may differ. The interface and AI-generated output are available in Odia, but transcription of Odia-language audio is not currently supported. Choose the language spoken in your recording, or use automatic detection. The transcript stays in the spoken language; AI summaries, action items, tags and answers follow the app language. Transcription quality varies with the language, accent, audio quality, and number of speakers, so verify important details.
How do I use the ToText Keyboard?
Open the iOS Settings app → General → Keyboard → Keyboards → Add New Keyboard, choose ToText, then tap it again and turn on Allow Full Access. ToText uses that permission to share a small amount of dictation state between its keyboard and the main app. The keyboard itself never records or uploads audio; recording happens in the ToText app. If iOS does not switch to ToText when you start dictation, open ToText yourself, begin dictation there, then return to the app where you were typing.
After that, tap the globe key in any app to switch to ToText, then tap the red Speak with ToText pill and start talking. Because iOS will not let a keyboard hold the microphone, the first tap of a session opens the app to start it; swipe back to where you were typing and keep talking. For the next few minutes the pill starts recording without that hop.
Tap Finish to insert the text where you were typing. Finish does not upload audio to ToText’s servers or use ToText transcription minutes. It uses Apple’s speech recognition. On iOS 26 and later, ToText tries Apple’s on-device model when available. On earlier iOS versions, or if that model is unavailable or fails, ToText uses Apple’s fallback speech-recognition service, which may send audio to Apple under Apple’s privacy policy. See the Keyboard section of the Privacy Policy for details.
Tap Finish & Save instead and the words are also filed in ToText as a full recording with its summary. Those minutes come out of your ToText allowance, and the audio follows ToText's cloud processing path described in the Privacy Policy.
I paid, but the app says I am on the free plan
Open Settings and tap Restore purchases - it sits in the Plan section, just under your current plan. Make sure the device is signed in to the same Apple Account that made the purchase. For an explicit answer either way, tap Upgrade plan instead and use Restore at the top of that screen. A subscription belongs to the Apple Account that bought it, not to the optional ChatGPT or Codex connection login, and only the purchasing Apple Account can restore it. Plans are not kept apart per Apple Account on a shared device: the app keeps honouring the last receipt it verified until that period ends. If restoring does not bring it back, email us with the approximate purchase date.
How are minutes counted, and what happens when I run out?
Minutes are counted from the length of the audio you transcribe: recordings made in the app, files you import, and keyboard dictation you keep with Finish & Save. Tapping Finish on its own only inserts the text and uses no ToText minutes (Apple speech may still apply as described under the Keyboard section). Very short items are billed at a one-minute minimum. The allowance resets at the start of each calendar month, counted in UTC, so depending on your time zone the reset can land a few hours into your own 1st. Unused minutes do not carry over. When the allowance runs out, existing recordings, summaries, search and export keep working normally - only new transcription waits for the next month or for an upgraded plan. Follow-up questions are counted separately, per recording.
My recording failed or is stuck - what should I do?
Check your internet connection and try again. If a recording stays stuck, use Settings → Help & feedback → Get help by email and tell us the approximate time it was made. Please do not attach the recording or paste sensitive content unless we ask.