Support
How can we help?
Contact us
Email company@lovelaceloom.com and we will read it. Include your device model, operating-system version, and the approximate time of the issue so we can find what happened. You can also write to us from the app: Settings → About → Contact support opens an email with your app version already in the subject. The separate Send feedback row is a one-way note - we read it, but we cannot write back, so use Contact support for anything that needs a reply. Please do not send a sensitive recording or transcript.
Frequently asked questions
How do I create a transcript?
Tap the red record button on the home screen and start talking, or import an existing audio file. On first use you'll be asked to agree to AI processing. When you stop, ToText transcribes and summarizes automatically.
Is my data private?
There is no account or sign-in. Audio and text are sent securely to our processing providers only for the short processing steps needed to produce the result, then removed under the retention windows in our Privacy Policy. Your finished library is stored on your device and in your own iCloud.
How do I manage or cancel my subscription?
In the app, open Settings → Manage plan, then tap Manage or cancel subscription to open Apple's subscription screen. You can also go to the iOS Settings app → your Apple Account → Subscriptions. Subscriptions are billed through your Apple Account and renew automatically until you cancel - cancel at least 24 hours before the renewal date.
How do I get a refund?
Purchases and refunds are handled by Apple, not by us. To request a refund, go to reportaproblem.apple.com, sign in with the Apple ID that made the purchase, and choose the ToText charge. Apple processes the payment, so the refund decision is Apple's - but that does not affect any rights you have under the consumer-protection laws of the country you live in.
How do I delete my data?
Open Settings → Delete all my data. The app removes its local recordings, transcripts, and summaries, removes the app's content from your iCloud, and requests deletion of the server data held under your anonymous device ID. Content already on your other devices may survive and sync back, and in rare cases the app cannot verify that every iCloud file was erased - when that happens it tells you so rather than reporting a clean wipe. If you want to be certain about your own devices, uninstall the app and delete the ToText folder from iCloud Drive in the Files app - that clears everything ToText kept for you. Your current-month usage counter and the daily rate-limit counters are kept, so that deleting cannot be used to reset a free allowance. The daily counters delete themselves within two days. The current-month counter has no automatic expiry today: it stops being used once the month ends, and a later erasure request removes it, but until then it can remain as a usage count and a last-activity time. The app reports what it removed and what is still pending, not these retained counters.
Which languages are supported?
Three separate things, all currently 60 languages. ToText transcribes 60 languages and can follow a recording that switches between two of them mid-sentence. Its app screens are translated into 60 languages. And the summary, action items, tags and answers come back in your language even when the recording was in another one - the transcript itself always stays verbatim in what was actually spoken. Transcription quality varies with the language, accent, audio quality, and number of speakers, so verify important details.
How do I use the ToText Keyboard?
Open the iOS Settings app → General → Keyboard → Keyboards → Add New Keyboard, choose ToText, then tap it again and turn on Allow Full Access. iOS requires that before a keyboard can use a small shared area on your phone and open its own app, and that handoff is what dictation needs - the keyboard itself never records and never sends anything anywhere. The recording happens in the ToText app.
After that, tap the globe key in any app to switch to ToText, then tap the red Speak with ToText pill and start talking. Because iOS will not let a keyboard hold the microphone, the first tap of a session opens the app to start it; swipe back to where you were typing and keep talking. For the next few minutes the pill starts recording without that hop.
Tap Finish and the text is inserted where you were typing - nothing is uploaded and nothing comes out of your monthly allowance. Tap Finish & Save instead and the words are also filed in ToText as a full recording with its summary, and those minutes do come out of your allowance.
I paid, but the app says I am on the free plan
Open Settings and tap Restore purchases - it sits in the Plan section, just under your current plan. Make sure the device is signed in to the same Apple Account that made the purchase. For an explicit answer either way, tap Upgrade plan instead and use Restore at the top of that screen. Because ToText has no user accounts, a subscription belongs to the Apple Account that bought it rather than to a login, and only that Apple Account can restore it - but plans are not kept apart per Apple Account on a shared device: the app keeps honouring the last receipt it verified until that period ends. If restoring does not bring it back, email us with the approximate purchase date.
How are minutes counted, and what happens when I run out?
Minutes are counted from the length of the audio you transcribe: recordings made in the app, files you import, and keyboard dictation you keep with Finish & Save. Tapping Finish on its own only inserts the text and uses no minutes. Very short items are billed at a one-minute minimum. The allowance resets at the start of each calendar month, counted in UTC, so depending on your time zone the reset can land a few hours into your own 1st. Unused minutes do not carry over. When the allowance runs out, existing recordings, summaries, search and export keep working normally - only new transcription waits for the next month or for an upgraded plan. Follow-up questions are counted separately, per recording.
My recording failed or is stuck - what should I do?
Check your internet connection and try again. If a recording stays stuck, contact us with the approximate time it was made, your device model, and operating-system version. Please do not attach the recording or paste sensitive content.